Support

How can we help?

Email hello@auramenco.com and a real person will reply, usually within two working days.

If you're in crisis, Aura isn't the right place. If you're thinking about harming yourself or someone else, or you're not safe at home, contact a crisis line now:

  • AustraliaLifeline: call 13 11 14Emergency: 000
  • New ZealandCall or text 1737Emergency: 111
  • United KingdomSamaritans: call 116 123Emergency: 999
  • IrelandSamaritans: call 116 123Emergency: 112
  • United States988 Suicide and Crisis Lifeline: call or text 988Emergency: 911
  • Canada988 Suicide Crisis Helpline: call or text 988Emergency: 911

Anywhere else: call your local emergency number, or find a crisis line at findahelpline.com.

Common questions

Is Aura a therapist?

No. Aura is an accountability coach. She helps you live by the twelve principles day to day. She isn't therapy, counselling or medical care, and she'll encourage you to see a qualified professional for things like depression, addiction or trauma.

How do I talk to her?

Tap the microphone and just speak. Aura waits until you pause, then replies out loud. To interrupt her, start talking or tap the glowing orb. The first time, your iPhone will ask for microphone and speech recognition access, which she needs to hear you.

Can I type instead of talking?

Yes. Tap the keyboard button in any conversation to type, and the speaker button to mute her voice. It's handy at work or anywhere you can't speak out loud.

Her voice sounds robotic. Can I improve it?

Yes, and it makes a big difference. On your iPhone, go to Settings → Accessibility → Spoken Content → Voices → English, and download an Enhanced or Premium UK voice such as Serena, Stephanie or Kate. Aura switches to it automatically.

How do reminders work?

Aura sends a morning and an evening reminder at times you choose. Change them in the app under Settings → Reminders. If they're not arriving, check that notifications for Aura are turned on in your iPhone's Settings.

Does Aura remember our conversations?

Yes. After each conversation, she updates a short profile of your goals, open commitments, patterns and wins, so she can follow up the next day. You can see your daily check-ins and streak on the Progress screen.

Who can see what I tell Aura?

Your conversations are stored securely so Aura can coach you. They're never sold, never used for ads, and never used to train AI models. Our privacy policy has the details, including the service providers who help run Aura.

How do I delete my account?

In the app, go to Settings → Delete account and all data. This permanently erases your conversations, Aura's memory of you and your progress. You can also email hello@auramenco.com and we'll do it for you.

Is Aura available on Android?

Not yet. Aura is launching on iPhone first. Email us if you'd like to hear when Android is ready.

Still stuck?

Email hello@auramenco.com. If something isn't working, tell us your iPhone model and what you were doing when it happened.